Call Forwarding
Never miss a call Forward to any device, team or number. Anywhere.
Smart Call Forwarding ensures that your business calls are always forwarded to the right person. Automatically route incoming calls to mobile phones, office extensions, remote employees, softphones or external numbers with intelligent routing rules. With time based schedules, simultaneous ringing, follow-me routing and automatic failover, your business is available 24/7, so a missed call is never a missed opportunity.
Never Miss Important Business Phone Calls
Keep in touch with your business wherever work takes you. Our Call Forwarding allows you to automatically forward business calls to employees, departments or backup numbers without forcing the caller to dial through several extensions.
Whether your team works in the office, remote or a hybrid of both, our cloud call forwarding solution ensures that your customers call to the right person to help. Create dynamic routing rules depending on business hours, team availability, holidays or custom schedules, so every call experience is smooth.
Routing flexibility that works the way your business works.
Any device
Forward calls to mobile phones, desk phones, softphones, office extensions or external numbers. Employees can take business calls from anywhere without interrupting their work.
Time-based routing
Automatically route calls based on office hours, weekends, holidays or different timezones. Make sure after-hours calls go to on-call staff, voicemail, or another location.
Simultaneous and Sequential Ring
Call multiple devices simultaneously for a faster response or set up a sequential hunt group that dials team members one at a time until someone answers.
Follow-Me Calling
Allow staff to be reached on multiple devices and locations. Important calls get through whether they’re in the office, working remotely, or traveling.
Automatic Failover
When a primary number is busy, unavailable or down, calls are instantly rerouted to backup users, departments or alternate locations without interruption.
Voicemail to email
If the person on the receiver does not answer, callers can leave a voicemail that is automatically sent to your email inbox as an audio file. You can have transcription as well for quicker follow-up.
Why it is important
Never let a missed call mean missed business
Work from anywhere
Connect your team wherever they are – in the office, at home or on the go. Answer business calls on any approved device and keep your personal numbers private.
Local and Global Footprint
Forward local, national or toll-free business numbers to teams in different cities or countries, so that customers receive a consistent experience no matter where they are.
24/7 available
Enable intelligent routing between departments, shifts and time zones so that customers always reach a person, even outside normal business hours.
Improved user experience
Smart routing helps get callers to the right person or team quickly, so you can reduce wait times and missed calls.
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